Hospitality
Full tables. Great reviews. Loyal guests.
SMS keeps your restaurant, hotel, or venue front-of-mind from reservation to return visit. Reduce no-shows, fill cancellations, and turn guests into regulars - automatically.
SMS keeps your restaurant, hotel, or venue front-of-mind from reservation to return visit. Reduce no-shows, fill cancellations, and turn guests into regulars - automatically.
A reservation not honoured is a table that earns nothing. A happy guest who doesn't leave a review is a missed opportunity. Hospitality runs on thin margins - every seat counts.
Industry data shows up to 20% of restaurant reservations result in no-shows. On a Friday night with 80 covers, that's 16 empty seats - and lost revenue you can't recover.
Unhappy guests leave reviews automatically. Happy guests need a nudge. Without a timely post-visit request, you're losing the social proof that drives new bookings.
A Friday 7pm cancellation at noon is revenue gone unless you can quickly reach a waitlist. Email is too slow. Phone calls are too time-consuming.
Your monthly specials email has a 15% open rate. Meanwhile, your regulars don't know about Thursday's new menu or the weekend long lunch event.
Monster SMS automates the guest communication cycle - from booking confirmation through post-visit review requests - so your front-of-house team can focus on hospitality.
Automatically send personalised reminders before every booking. Include the guest's name, date, time, party size, and any special notes. Guests reply YES to confirm.
Send an automated review request 1 hour after a guest's booking time. A direct link to Google or TripAdvisor removes all friction - and the reviews roll in.
When a cancellation comes in, instantly blast your waitlist with availability. Fill the table within minutes, not hours.
Promote new menus, special events, and seasonal campaigns to your subscriber database. A single SMS blast to 1,000 guests can fill a Thursday night that was looking quiet.
Pre-arrival info, check-in notifications, upgrade offers, late checkout reminders, and post-stay surveys - all automated, all on-brand.
An AI agent handles guest questions 24/7 - operating hours, dietary options, parking, dress code - so your floor staff can focus on service, not phone queries.
Start free and scale with your venue. No contracts, no hidden fees.
Top-ups available: 500 msgs @ 6¢ · 1,000 msgs @ 5.5¢. Full pricing details →
100 free messages on sign-up. No credit card. Set up in under 60 seconds.