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Healthcare

Fewer no-shows. Happier patients.

SMS appointment reminders, recall campaigns, and care instructions delivered directly to patients' phones. Compliant with Australian privacy law - no IT department required.

Start Free - 100 Messages View Pricing
The Problem

No-shows are killing your schedule - and your revenue

Healthcare providers lose thousands of dollars every week to missed appointments. Manual phone reminders eat up staff time. Patients fall through the cracks.

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No-shows cost $150โ€“$350 each

A missed appointment is lost billable time that can't be recovered. For a busy practice with 10+ no-shows per week, that's tens of thousands per year.

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Phone reminders drain staff time

Calling patients one by one to confirm appointments takes hours each day - time your admin team should spend on higher-value tasks.

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Recall patients are forgotten

Patients due for annual check-ups, follow-ups, or vaccinations simply don't return if they're not reminded. Your recall list grows stale.

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Pre-visit prep goes unread

Fasting instructions, prep kit directions, and pre-appointment forms sent by post or email arrive late or are ignored entirely.

The Solution

Automated SMS that keeps patients informed and on-time

Monster SMS lets you automate the entire patient communication workflow - from appointment confirmation to post-visit follow-up - without adding to your admin workload.

  • โœ“ Up to 70% reduction in no-show rates
  • โœ“ Automated reminders sent 48h and 2h before appointments
  • โœ“ Two-way confirmations - patients reply YES/NO to confirm
  • โœ“ Recall campaigns for overdue patients
  • โœ“ Compliant with Privacy Act 1988 and Spam Act 2003
  • โœ“ Works with existing practice management software via API
โ†“70%
Reduction in no-shows
2 hrs
Admin time saved daily
98%
SMS open rate
Monster SMS Features

Built for busy practices

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Automated appointment reminders

Set and forget. Schedule reminders to go out automatically 48 hours and 2 hours before each appointment - including the patient's name, time, and location.

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Two-way confirmations

Patients reply YES to confirm or NO to cancel. Your inbox captures responses instantly, letting admin reschedule freed slots before you lose the revenue.

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Recall & re-engagement campaigns

Upload your recall list and send targeted reminders to patients overdue for check-ups, vaccinations, or follow-up appointments. Fill your calendar proactively.

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AI auto-reply agent

An AI agent handles after-hours enquiries - FAQs, directions, what to bring - so patients get answers immediately without tying up your front desk.

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Pre-visit instructions

Send fasting instructions, prep directions, or intake form links directly to patients' phones - guaranteed to be read before the day.

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Australian privacy compliance

Built-in opt-out management, consent tracking, and compliant sender identification. Meets Australian Privacy Act 1988 and Spam Act 2003 requirements.

Real Examples

What healthcare SMS looks like in practice

Appointment Reminder
CityMedical
Hi Michael, reminder: your appointment with Dr. Patel is tomorrow, Thursday 15 May at 10:30am at Level 2, 120 Collins St. Reply YES to confirm or call 03 9123 4567 to reschedule.
Patient
YES
CityMedical
Great, confirmed! See you tomorrow at 10:30am. Please bring your Medicare card and any current medications.
Recall Campaign
SmileDental
Hi Emma, it's been 6 months since your last check-up at Smile Dental. Time to book your next clean! ๐Ÿฆท Call 07 3456 7890 or book online: smiledental.com.au/book
Pre-Visit Instructions
GutHealth Clinic
Reminder: Your colonoscopy is Friday 9am. IMPORTANT: Begin clear liquids only from Thursday lunchtime. Full prep instructions: guthealth.com.au/prep - call us with any concerns.
After-Hours AI
Patient
What do I need to bring to my appointment?
CityMedical AI
Please bring your Medicare card, any current medications or a list of them, and your referral letter if applicable. Anything else I can help with?
Pricing

Straightforward pricing, no lock-in

Start free and scale as your practice grows. No contracts, no hidden fees.

Free
$0
100 msgs (one-off)
Starter
$50
1,000 msgs/month
POPULAR
Pro
$125
2,500 msgs/month
Pro Plus
$275
6,000 msgs/month
Advance
$600
15,000 msgs/month

Top-ups available: 500 msgs @ 6ยข ยท 1,000 msgs @ 5.5ยข. Full pricing details โ†’

Ready to cut no-shows and save admin hours?

100 free messages on sign-up. No credit card. Set up in under 60 seconds.

Start Free Now Explore Features
Monster SMS

Australia's all-in-one business SMS platform. Bulk campaigns, two-way messaging, AI agents, and powerful analytics.

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