Last-minute cancellations cost Australian salons and spas thousands every year. Monster SMS connects to Timely and sends automated appointment reminders that clients actually read, reducing no-shows and keeping your calendar full.
Free plan available. No credit card required. 5c per message on paid plans.
Sound familiar?
A cancellation with 30 minutes notice is nearly impossible to fill. Australian salons report losing 8 to 12 per cent of weekly revenue to no-shows and late cancellations. A timely SMS reminder prevents most of them.
Most clients never check their email the night before an appointment. SMS has a 98 per cent open rate and most messages are read within 3 minutes of delivery. There is no comparison.
Your most loyal clients intend to rebook but life gets busy. A personalised SMS a few weeks after their last visit brings them back before they book somewhere else.
What you can do with Monster SMS and Timely
Send a personalised SMS 24 or 48 hours before every Timely appointment. Clients confirm by replying YES, or call to reschedule early enough for you to fill the spot.
Trigger a friendly SMS a set number of weeks after a client's last visit, inviting them to book their next appointment. Keep regular clients on a consistent schedule without any manual effort.
Clients reply directly to reminders. Confirmations, reschedule requests, and questions all come back to your MonsterSMS.ai inbox in real time. No more missed calls or voicemail tag.
Every SMS sent through MonsterSMS.ai includes opt-out handling and is fully compliant with the Australian Spam Act 2003. Your salon's reputation is protected automatically.
How it works
Link your Timely account to MonsterSMS.ai using Zapier. Choose your trigger: new appointment booked, a set time before appointment, or appointment completed. No coding required. Takes under 10 minutes.
Build your SMS templates using Timely fields: client name, service type, salon name, appointment date and time. Write your message once and it personalises automatically for every booking.
Every appointment in Timely triggers the right SMS at the right time. Clients confirm, your calendar stays full, and your team focuses on delivering great services instead of chasing confirmations.
Example workflow
24 hours before each appointment, Monster SMS automatically sends:
Personalised with Timely client name, service, salon name, and appointment time. Clients reply YES to confirm or call to reschedule.
Trusted by Australian salons and spas
"We were losing two or three appointments a week to no-shows. After setting up SMS reminders through Zapier, our confirmation rate went through the roof. The chairs stay full and the team stops stressing."
Steph L. : Salon owner, Melbourne VIC
API Integration
Monster SMS is more than a messaging tool. It is a full platform with 35 API endpoints across SMS, Contacts, Lists, AI Agents, Conversations, and Templates.
curl -X POST https://app.monstersms.ai/api/sms/send \
-H "Content-Type: application/json" \
-H "x-api-key: YOUR_API_KEY" \
-d '{
"to": "+61400000000",
"content": "Hi Olivia, your appointment at Curl Up Salon is confirmed for Thursday 10 April at 3pm. See you then! Reply STOP to opt out.",
"senderId": "CurlUpSalon"
}'
Blast promotional offers to your full client list or a targeted segment in one request.
Build reusable booking reminder and promo templates with client name variables.
Organise clients into lists by service type, visit frequency, or location for targeted messaging.
Export your full contact database as a CSV at any time for reporting or backups.
Simple, transparent pricing
Top-ups available from 5.5c per message. Free plan includes 100 msgs/month, no credit card required.
Frequently asked questions
Can I send SMS reminders from Timely?
Timely includes some email and SMS reminder functionality, but coverage and customisation options vary by plan. By connecting MonsterSMS.ai via Zapier, you get full control over your reminder timing, message content, and sender name. You can also receive two-way replies from clients directly in your MonsterSMS.ai inbox. Setup takes around 10 minutes.
How do I connect Timely to Monster SMS?
Use Zapier to connect Timely to MonsterSMS.ai. Create a Zap that triggers when a new appointment is created or a set time before an appointment starts. Add MonsterSMS.ai as the action step to send an SMS to the client. You can personalise each message with the client name, service, salon name, and appointment time from Timely. No coding required.
Does Timely have built-in SMS?
Timely has some native SMS capabilities depending on your plan and region, but they may not include the level of customisation or two-way messaging that Australian salons and spas need. Other SMS options for Timely users include Burst SMS and MessageMedia. Monster SMS starts at 5c per message, includes free incoming replies, and is purpose-built for the Australian market with full Spam Act compliance.
How can I reduce last-minute cancellations at my salon?
Sending a personalised SMS reminder 24 hours before each appointment and asking clients to confirm is the single most effective way to reduce no-shows. Clients who confirm are significantly less likely to cancel. With MonsterSMS.ai connected to Timely via Zapier, the reminder fires automatically for every booking. Clients reply YES to confirm, and any cancellations come through early enough to fill the spot with another client.
Can clients reply to appointment reminder texts?
Yes. MonsterSMS.ai supports two-way SMS messaging. When a client replies to their reminder, the message appears in your MonsterSMS.ai inbox in real time. You can confirm bookings, handle reschedule requests, or answer questions before the appointment. Incoming replies are free on all plans, so you never pay to receive a client response.
Related integrations
Connect Timely with MonsterSMS.ai and send automated appointment reminders that keep your chairs full. Free to start. 5c per message on paid plans.
Start Free TodayFree plan available. No lock-in contracts. 5c per message on paid plans.