Automated SMS reminders for allied health practices using Cliniko. Reduce patient no-shows, improve confirmation rates, and communicate with patients the way they actually respond.
Free plan available. No credit card required. 5c per message on paid plans.
The cost of patient no-shows
A missed appointment slot in allied health costs the practice $150 or more in lost revenue. With SMS reminders, most patients confirm or reschedule with enough notice to fill the gap.
Email reminders average 21 per cent open rate. That means roughly 4 out of 5 patients never see your reminder. SMS gets read within 3 minutes by 98 per cent of recipients.
Manual reminder calls take your reception team away from patients in the clinic. Automated SMS handles the routine follow-up so your team can focus where it matters.
What you can do with Monster SMS and Cliniko
Send automated SMS reminders 24 to 48 hours before each appointment. Patients confirm or request to reschedule without calling the clinic.
Patients reply directly to your SMS and the message lands in your MonsterSMS.ai inbox. Answer questions, handle reschedules, and stay in touch without playing phone tag.
Automatically remind patients it is time to book their next appointment. Keep your schedule full and patients on track with their treatment plans.
MonsterSMS.ai is built for Australian businesses. All messages include compliant opt-out handling as required by the Spam Act 2003. Australian data hosting included.
How it works
Link your Cliniko account to MonsterSMS.ai using Zapier. No coding required. Set up in under 10 minutes.
Create your SMS templates once. Appointment reminders, recall messages, post-visit follow-ups. Personalise with patient name, appointment time, and practitioner name.
Every appointment booked in Cliniko triggers the right SMS at the right time. No manual work. Patients get reminded and your no-show rate drops.
Results from Australian health practices
"A dental practice went from 60 per cent confirmation rate to 91 per cent after switching from email reminders to SMS. Patients actually respond and our diary runs so much smoother now."
Practice Manager Allied health clinic, New South Wales
API Integration
Monster SMS is more than a messaging tool. It is a full platform with 35 API endpoints across SMS, Contacts, Lists, AI Agents, Conversations, and Templates.
curl -X POST https://app.monstersms.ai/api/conversations/start \
-H "Content-Type: application/json" \
-H "x-api-key: YOUR_API_KEY" \
-d '{
"agentId": "YOUR_AGENT_ID",
"phoneNumber": "+61400000000",
"message": "Hi Sarah, this is a follow-up from your appointment with Dr Wilson yesterday. How are you feeling? Reply here and our team will assist you."
}'
Start intelligent two-way SMS conversations triggered by appointments or treatment milestones.
Create reusable message templates with patient name and appointment variables built in.
Maintain a full contact database with custom fields for patient notes and recall dates.
Receive real-time delivery receipts via webhook so you always know a message landed.
Simple, transparent pricing
Top-ups available from 5.5c per message. Free plan includes 100 msgs/month, no credit card required.
Connect Cliniko with MonsterSMS.ai and send automated SMS reminders for every appointment. Free to start. 5c per message on paid plans.
Start Free TodayFree plan available. No lock-in contracts. 5c per message on paid plans.